The latest research from Aberdeen Group, a Harte-Hanks Company, titled "Unified Communications: Gaining a Competitive Advantage While on the Move," confirms the measurable business value of Unified Communications (UC). By streamlining internal and external communications, maximizing telecom spend, increasing productivity through improved collaboration, and reducing customer churn through increased customer responsiveness, 79% of the top performers achieved a break-even return on their UC investment within the first 12 months.