Toronto’s Redknee, a provider of billing and charging software and solutions for communications service providers, has won a deal with Telus to provide its customer care and diagnostics solution, One Call Resolution.

Redknee's solution has been deployed to support Telus' new 3G+ wireless network, supporting an increasing number of data services and smartphone users.

One Call Resolution is a customer care solution that the company says “contributes to greater customer satisfaction and retention by supporting customer care agents in resolving problems quickly and efficiently - reducing handoffs and customer hold times”.